The 2025 Subaru Love Promise Customer and Community Commitment Award
We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.
The 2025 Subaru Love Promise Customer and Community Commitment Award recognizes elite Subaru retailer who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.
Here at Subaru, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.
What is the Subaru Love Promise?
Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.
How is Frank Fletcher Subaru dedicated locally to the Love Promise?
Our Love Promise can be seen in our actions each and every day. We hope that every interaction inspires others. We recognize that we can make a difference. We have partnerships with local charities and non-profits. We are so grateful for the opportunity to support, encourage, and love our community!
Joplin Humane Society
Wildcat Glades Conservation Center
McKinley Elementary
Ronald McDonald House of the Four States
Freeman Cornell-Beshore Cancer Institute
Love Promise Stories from Frank Fletcher Subaru
Subaru and Frank Fletcher Subaru believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here
Subaru Loves to Care x LLS - David W
On June 25, 2025, Frank Fletcher Subaru kindly delivered 80 blankets and 10 care kits to Freeman Health System: Cornell-Beshore Cancer Institute as part of the Subaru Loves To Care partnership with The Leukemia & Lymphoma Society (LLS). These comforting gifts were accompanied by personalized messages of hope written by the customers and staff at Frank Fletcher Subaru. Freeman Health System: Cornell-Beshore Cancer Institute staff were so grateful to receive these gifts, and they look forward to distributing them to their patients. Thank you to everyone at Frank Fletcher Subaru and Freeman Health System: Cornell-Beshore Cancer Institute for their incredible support of the LLS mission to cure blood cancers and improve the quality of life of patients and their families.
Another Heartfelt Meal: Fletcher Subaru's Stuffed Pepper Surprise at Ronald McDonald House - Josh K
This past Saturday, July 13th, the team from Fletcher Subaru once again brought their culinary compassion to the Ronald McDonald House of the 4 States. This time, the kitchen buzzed with the enticing aroma of a home-cooked specialty: delicious stuffed peppers, led by BDC Manager Bethany Walker. It was another beautiful example of Fletcher Subaru's ongoing commitment to supporting families in their community. The Ronald McDonald House remains an indispensable sanctuary for families navigating the challenges of a child's serious illness. Providing a "home away from home," it offers crucial comfort and a semblance of normalcy when it's needed most. These regular visits from the Fletcher Subaru team, bringing warmth and good food, significantly contribute to the supportive environment that the Ronald McDonald House strives to maintain for its residents. Taking the lead for this latest meal, Bethany Walker truly shone. She skillfully prepared her special recipe, creating hearty and flavorful stuffed peppers that were clearly a labor of love. Her dedication to the cause was evident in her words: "Being able to give back to these families, even through something as simple as a warm meal, means the world to me. It's a small way to show them they're supported and cared for during such a challenging time." The care and attention Bethany put into the meal were evident in every bite, offering the families a comforting and nourishing dish. Her leadership on this occasion highlighted the widespread dedication within the Fletcher Subaru team, where every member is eager to contribute to these meaningful outreach efforts. The genuine smiles and expressions of gratitude from the families was the greatest reward. In a place where daily routines are often disrupted by hospital visits and medical concerns, a delicious, thoughtfully prepared meal offers a much-needed break and a moment of shared joy. Fletcher Subaru's consistent presence at the Ronald McDonald House of the 4 States speaks volumes about their commitment to being more than just a local business. They are active, compassionate members of the community, consistently stepping up to lend a hand and provide comfort. Each meal they prepare, whether it's a family recipe or a festive barbecue, reinforces their dedication to making a tangible, positive impact. Fletcher Subaru continues to exemplify how a local business can truly enrich the lives of those around them, one heartfelt meal at a time.
Three Times the Charm: Fletcher Subaru's Unwavering Commitment to Joplin's Trails - Josh K
For the third time this season, the familiar sight of the Fletcher Subaru team greeted the sunrise on the Frisco Trail this past Saturday, July 12th. Demonstrating a level of dedication that has become their hallmark, the crew and their families once again volunteered their morning hours to clean and maintain a section of the trail before heading off for a full, busy Saturday of selling and servicing automobiles. This consistent, hands-on support for the Joplin Trails Coalition has become a welcome and inspiring summer tradition. While many were still enjoying their coffee, the Subaru team was already hard at work, picking up litter and ensuring the path remains a pristine and enjoyable asset for the entire community. This steadfast effort showcases a deep-seated culture of service that extends far beyond the dealership's walls. The "Kindness Collective," Fletcher Subaru's internal initiative for community outreach, is proving to be a powerful force for good, turning enthusiasm into tangible action month after month. Their repeated presence on the trail underscores a genuine, long-term partnership with the all-volunteer Joplin Trails Coalition, the organization that works tirelessly to keep our local pathways in prime condition. This month, AJ Green, the Service Drive Manager at Fletcher Subaru, was on hand to help lead the charge. He paused for a moment to share his perspective on the team's recurring morning ritual. "These trails are the arteries of our community," Green stated inspirationally. "They connect us, they offer a space for health and reflection, and they are free for everyone to enjoy. Making sure they are clean and safe isn't a chore; it's a responsibility and a privilege. It's our way of giving back to the very community that supports us." His words perfectly capture the spirit of the day. As Joplin residents hit the Frisco Trail this week, they can once again thank the dedicated volunteers from Fletcher Subaru. Their unwavering efforts are a powerful and consistent reminder that community pride isn't just a saying—it's an action, repeated with purpose, one early Saturday morning at a time.
Frank Fletcher Subaru Teams Up to Support Local Community - Shellee B
Imagine going without a coat, shoes, or even socks. For millions of children and adults experiencing homelessness and other urgent need situations across the country, even here in Joplin, this is a harsh reality. Helping others strengthens communities, which is why Frank Fletcher Subaru is partnering with Operation Warm®, a national nonprofit focused on connecting children with the resources they need to thrive. Through this partnership and other Subaru Loves to Help® efforts, Subaru and retailers like Frank Fletcher Subaru have helped nearly 900,000 children and adults in urgent need. On 01/13/2025, Frank Fletcher Subaru donated 120 coats to Children's Haven. These essential items not only help keep children protected, warm, and dry, it can have a significant impact on a child's mental and emotional well-being.
Another Paw-some Success: Local Adoptions Soar in Single-Day Event! - Josh K
For years, our community has rallied together for the annual animal adoption event, and this year, we proved that even with a condensed schedule, our hearts are as big as ever! While previous years spanned three days, this year's one-day adoption drive was a resounding success, finding forever homes for 52 beloved pets! The energy at the event was electric, fueled by the hope of new beginnings for so many deserving animals. This year marked the second year that Fletcher Subaru proudly served as the Title Sponsor, and their unwavering support was instrumental in making the event possible. The decision to waive adoption fees, a fantastic initiative supported by our sponsors, undoubtedly played a significant role in making these connections possible, removing barriers and opening doors for families eager to welcome a furry friend. Among the many heartwarming adoptions, one truly special moment stood out: Fletcher Subaru's very own Samantha Jubala, a familiar face to many of us, adopted an adorable puppy she lovingly named Dobby. Samantha perfectly encapsulated the sentiment of the day, remarking, "Animals aren't just pets; they're family, and every family deserves to be complete." Her words resonate deeply, reminding us of the profound bond we share with our animal companions and the joy they bring into our lives. The success of this year's event is a testament to the incredible compassion within our community. From the dedicated volunteers who worked tirelessly to the generous individuals and families who opened their homes, everyone played a vital part in making this day unforgettable for 52 lucky animals. We extend our deepest gratitude to Fletcher Subaru for their continued partnership and commitment to animal welfare. We look forward to continuing this tradition, whether for one day or three, and witnessing even more happy endings in the years to come!
Fletcher Subaru Crew Dedicates Another Saturday Morning to the Frisco Trail - Josh K
Proving that their commitment to community is a marathon, not a sprint, the dedicated team from Fletcher Subaru was back on the Frisco Trail early last Saturday, June 14th. Just over a month after their last clean-up effort, the crew and their families once again generously donated their personal time before heading into a long workday at the dealership, continuing their hands-on support for the Joplin Trails Coalition. This follow-up "Trail Day" saw the team tackle some of the very projects they identified back in May. The morning was a hive of activity and purpose. Volunteers focused their energy on beautifying a key bridge along the trail, a landmark for many local runners and cyclists. Armed with scrapers, brushes, and fresh paint, they gave a tired bench a much-needed facelift, transforming it back into a welcoming spot for trail users to rest and take in the scenery. These targeted efforts are part of the ongoing mission of Fletcher Subaru's "Kindness Collective," an initiative that empowers employees to actively give back to the Joplin community. By returning to the trail, they demonstrated a sustained dedication that goes beyond a one-time event. This consistent support is invaluable to the Joplin Trails Coalition, the all-volunteer organization responsible for maintaining and enhancing our cherished local trail system. The timing of these volunteer mornings is not lost on the community. For the Fletcher Subaru team to invest their personal hours in manual labor before embarking on a full Saturday at a busy dealership speaks volumes about their character and the culture of giving back that the company fosters. Last month, Service Manager Ashley Carnes, who was again present with her daughter Blair, spoke about the importance of teaching her children the value of community involvement. This past Saturday, that lesson was vividly on display. It’s a powerful image: a local business and its families, not just writing a check, but actively investing their sweat and time into the resources that make Joplin a better place to live. The spruced-up bridge on the Frisco Trail stands as tangible symbols of this commitment. As trail users enjoy these improvements, they can thank the passionate volunteers of the Joplin Trails Coalition and the dedicated, community-minded crew from Fletcher Subaru, who have shown, once again, that their love for Joplin is something they are willing to work for.
Father's Day Feast: Fletcher Subaru Grills Up Joy at Ronald McDonald House - Joshua K
This past Father's Day, June 15th, the air around the Ronald McDonald House of the 4 States was once again filled with the delicious scent of a home-cooked meal, thanks to the dedicated team from Fletcher Subaru. This time, the menu was a celebratory spread of grilled burgers and brats, classic potato salad, and, of course, the team's renowned apple crisp. It was a special occasion, made even more meaningful by the spirit of community and compassion that Fletcher Subaru consistently brings. The Ronald McDonald House continues to be an invaluable resource, offering comfort and stability to families with hospitalized children. It's a place where moments of normalcy and joy are incredibly precious, and a shared meal, especially on a day like Father's Day, can provide much-needed solace and a sense of togetherness. The continued partnership with community-minded businesses like Fletcher Subaru truly makes a profound difference in the lives of these families. The atmosphere on Sunday was vibrant, with the Fletcher Subaru team embracing the festive, cookout vibe. A highlight of the day was having team member Samantha bring her own father along, creating a truly intergenerational effort. Samantha's father skillfully manned the grill, ensuring every burger and brat was cooked to perfection. This personal touch added an extra layer of warmth to the event, embodying the very essence of Father's Day — family, good food, and shared moments. The smiles on the faces of the residents, fathers and children alike, as they enjoyed the barbecue feast were the clearest indication of the meal's success. For many, it was a welcome respite from the stresses of their daily challenges, offering a chance to simply enjoy good food and good company.
Fletcher Subaru's Continued Culinary Compassion at Ronald McDonald House - Joshua K
Once again, the heartwarming aroma of a home-cooked meal filled the Ronald McDonald House of the 4 States, thanks to the dedicated team from Fletcher Subaru. On May 17th, the dealership's crew returned to the kitchen, this time preparing a delicious teriyaki chicken over rice with refreshing lemon bars for the residents. This repeat performance underscores Fletcher Subaru's unwavering commitment to pouring into the community and supporting families when they need it most. The Ronald McDonald House continues to be a vital lifeline for families with seriously ill children, providing not just a roof over their heads but also a comforting sense of normalcy and community. It’s a place where the simple act of sharing a meal can offer immense comfort and allow families to focus on their child's healing journey. The consistent efforts of organizations like the Ronald McDonald House, bolstered by community partners like Fletcher Subaru, truly make a profound difference. The energy in the kitchen on May 17th was palpable, with the Fletcher Subaru team clearly enjoying their roles as culinary benefactors. Finance Manager Zakry Stough was particularly enthusiastic. "It’s been a bit since I’ve been in a kitchen," he admitted, "but I’m glad to get my 'chops' back!" Zakry certainly proved his prowess, whipping up an impressive and traditional teriyaki marinade that infused the chicken with incredible flavor. His dedication, like that of the entire team, highlighted the joy found in giving back. Fletcher Subaru's consistent presence at the Ronald McDonald House exemplifies their deep-rooted belief in community engagement. They don't just talk about supporting Joplin; they actively show up, rolling up their sleeves and making a tangible difference. Their repeated efforts to provide delicious meals and a dose of cheer demonstrate a genuine desire to be a source of strength and comfort for families navigating difficult times. It's clear that for Fletcher Subaru, community involvement isn't just an occasional event – it's an ongoing commitment to making a positive impact, one heartfelt meal at a time.
Giving Back, One Trail at a Time: Fletcher Subaru's Morning of Service - Josh K
While many in Joplin were just starting their Saturday this past May 10th, the dedicated crew from Fletcher Subaru, along with their families, were already hard at work. Bright and early, before a undoubtedly busy day at the dealership, this team generously volunteered their time to clean a section of our beloved Frisco Trail. This act of service, benefiting the invaluable Joplin Trails Coalition, speaks volumes about the dealership's commitment to the community they serve. The Joplin Trails Coalition, a near and dear all-volunteer group, is the backbone of our local trail system. Established in 1991, this non-profit organization works tirelessly to create, maintain, and promote multi-use trails not just in Joplin, but also in surrounding areas like Webb City, Carthage, Oronogo, and Carl Junction. They manage significant local assets such as the Frisco Greenway Trail and the Ruby Jack Trail, both "Rails to Trails" projects that have transformed former railroad lines into vibrant pathways for cyclists, runners, and walkers. The Coalition relies entirely on donations and the dedication of volunteers to build, manage, and enhance these trails, making community efforts like Fletcher Subaru's so vital. Their ongoing work includes projects like the exciting new Ruby Jack-Frisco Greenway Connection, aiming to create a continuous loop for even greater outdoor recreation opportunities. The Fletcher Subaru team didn't just pick up litter; they actively looked for ways to enhance the trail experience for everyone. During their morning on the Frisco Trail, they identified several potential improvement projects. Ideas like beautifying a bridge, giving a tired bench a fresh coat of paint, and retrofitting a trail map with updated information are now earmarked as future endeavors for Fletcher Subaru's own "Kindness Collective." This internal initiative is a testament to the dealership's ongoing pledge to make a positive impact in the Joplin area, embodying their philosophy that compassion and commerce can, and should, go hand in hand. Fletcher Subaru has a strong track record of community involvement, supporting various local causes and organizations, truly living up to their "Subaru Love Promise." Among the volunteers was Ashley Carnes, Fletcher Subaru's Service Manager, accompanied by her daughter, Blair. Witnessing families working together for the betterment of their community is always inspiring. Ashley shared a meaningful sentiment that resonated with the spirit of the day, emphasizing the "importance of community involvement and the value of teaching our children to give back. These trails are a gift, and being out here with Blair, making a small difference together, is what it's all about – investing in our home and in each other." In a world that often feels fast-paced and demanding, the actions of the Fletcher Subaru crew and their families offer a refreshing reminder of the power of collective kindness and local pride. Their early morning efforts on the Frisco Trail are a shining example of how businesses and community members can come together to support the passionate volunteers of the Joplin Trails Coalition and ensure these natural resources continue to enrich our lives for years to come. It’s a testament to the fact that a little bit of time, and a whole lot of heart, can make a tangible difference.
Frank Fletcher Subaru Donates Bike Repair and Pump Station to North Middle School - Christina W
Frank Fletcher Subaru, in partnership with Bike Walk Joplin, is proud to announce the donation of a new bike repair and pump station to North Middle School. This generous contribution will support the school’s new afterschool bicycle club and provide much-needed assistance to students who ride their bikes to school. As part of their ongoing commitment to the Joplin community, Frank Fletcher Subaru worked closely with Bike Walk Joplin, a local non-profit organization dedicated to promoting safe, accessible, and sustainable transportation options. The bike repair and pump station will offer students a convenient place to repair tires, make minor adjustments, and ensure their bikes are in good working order. The station is strategically placed to serve both the new afterschool bicycle club and the many students who use bikes to commute to school. “We are excited to support North Middle School in such a meaningful way,” said Ryan Harvey of Frank Fletcher Subaru. “As a company, we believe in fostering active lifestyles and sustainable transportation. This donation aligns with our mission to support the local community, and we’re proud to help create a safe and supportive environment for students who choose biking as a mode of transportation.” The bike repair and pump station is not only a valuable resource for students but also serves as an important step forward in encouraging biking as an everyday form of transportation in Joplin. Bike Walk Joplin, which advocates for improved infrastructure, active transportation policies, and community engagement, sees this donation as part of a larger effort to make the city more bike and pedestrian-friendly. “Bike Walk Joplin is thrilled to be a part of this collaboration with Frank Fletcher Subaru and North Middle School,” said Christina Williams, Bike Walk Joplin board member and North Middle School parent and bike bus leader. “For some students, walking or biking is the only way they have to get to school. Others choose to ride simply for fun and exercise. This donation will provide all students who bike with the tools they need to learn to maintain their bikes and keep rolling, whether for recreation or as an independent way to get to school. We hope this encourages even more students to embrace the freedom, fun, and fitness cycling offers.” The bike repair and pump station will be available to students year-round, ensuring they have the resources to maintain their bikes and keep riding safely. The new afterschool bicycle club and future NICA mountain bike club will also benefit from this donation, giving students the opportunity to learn bike repair and maintenance, build riding skills, learn bike safety, and participate in a fun, healthy activity outside of the classroom.
